To conform with current safety guidelines and social distancing requirements following measures will be in place:
We will not be able to see as many patients as before. Therefore, we will be taking a phased approach to resumption of service. As above, will start with those patients who have had, or have dental emergencies.
Rest assured, the practice is as safe as possible and we will continue, as always, to apply effective infection control and decontamination to treat all patients, together with the additional safety guidelines from the government.
Thorough decontamination of surgeries and equipment are done between every appointment; therefore, we will need more time between appointments to do that.
Depending on the type of treatment, some surgeries will need to remain empty for an hour before we can clean them.
Taking into consideration that the practice is in a Grade II listed building and the need to social distance; we will only have 1 dentist treating patients, which will considerably reduce available surgery time.
The hygienist will only be able to offer hand scaling, oral hygiene instruction and polish, they will not be able to offer ultrasonic scaling at this time.
Changes before and on the day of your appointment
We will contact you one day before your appointment to check you COVID status and complete a risk assessment.
When you arrive for your appointment please knock on the door and wait for someone to open the door. It might take a while sometimes but rest assure they know you are expected. You will not be able to wait in the waiting room. Therefore, please arrive on time but not early. The front door will remain locked.
You will have to wear a face covering when you come for your appointment, please do not remove it until you are asked to do so. You will not be seen without a covering. We do not have enough PPE to provide them to you.
You must attend your appointment alone, unless your child also has an appointment, or you are a carer for a vulnerable adult.
Please do not bring your children or other members of your family to your appointment. You will be asked to use hand gel when you enter the practice. All staff will be wearing PPE.
Please attend the practice with as few personal items as possible. You will be asked to put it in your pockets and if it is not possible you will need to place it in a box at reception. Upon entering and leaving the surgery we will ask you to use hand gel again. The toilet facilities will not be available.
Payment will be taken remotely prior to, or after your appointment. We will not be accepting cash or cheques.
We will call or email to arrange your next appointment. Due to reduced chair time and high demand we ask you to strictly follow these steps. Failed appointments could result in deregistration from the practice. Please let us know 24 hours in advance if you cannot attend.
Visit our website for more information about when the practice will re-open. In the meantime, please do not attempt to make a new appointment.